Help Desk Operator

About the role

The post holder will deliver an outstanding customer service within the University of Leicester, providing first response to customers’ everyday queries and requests. The post holder will typically be deskbound in order to ensure a consistent service is available at reception points or by phone and email.

The post holder will not have direct line management responsibility but may be required on occasion to co-ordinate, allocate and monitor the delivery of work through others by requesting tasks to be performed by colleagues from elsewhere in the Estates and Campus Services team or by other departments, e.g. Security or Estates.

There are two 6 month fixed term contracts available: 1 x 35 hours per week, shifts 8am - 4pm 1 x 35 hours per week, shifts 10am - 6pm

About you

You will have a strong customer service background and a proven ability to work within standard operating procedures. You will have a proven ability to manage your own workload and demonstrable expertise in handling difficult situations. Excellent interpersonal skills and confidence in a customer service environment are needed for this role. You will have the flexibility to cover at a variety of University locations.

Additional information

Lisa Booker

lmb46@le.ac.uk

0116 252 5136
The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world. As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive. We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.