Customer Support Expert

Job Description Learner. Listener. Solutions-provider.

If you have these three things, you’ll feel the satisfaction of “I crushed it” every day as you shut your computer. This is that kind of job!

Working within our award-winning contact centre in Cobalt Business Park, Newcastle. Our Customer Support Experts help customers to get the best out of their Sage products and take pride in giving the best quality advice to help their business thrive. They are the frontline support for businesses and accountants who use our Sage products in their everyday business lives, and experts for our customers experiencing any technical issues.

What’s in it for you?

As well as some fantastic benefits, you’ll gain expert knowledge of Sage software products, built up through our Grad-bay journey and with the support of an award-winning training team. Once you’ve gained your product knowledge you will have developed skills to launch your career even further within the organisation – there truly are no limits to your progression.


Your benefits:

Starting salary of £24,000 rising to £26,000

Company annual bonus scheme

33 days bank holidays (including bank holiday entitlement)

Comprehensive health, dental and vision coverage

Work away scheme for up to 10 weeks a year

On-going training and professional development

Paid 5 days yearly to volunteer through our Sage Foundation

Hybrid working after completion of training

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Key Responsibilities Your day-to-day:

You’ll support and speak to our customers everyday, as they contact Sage for anything from general customer service queries, to more technical and complex problems that need troubleshooting and resolving. It will be up to you to get to know their business, and be able to advise and recommend additional products which could save them time and effort, ensuring they get the most from their subscription.


Minimum Experience Required:

Strong communication skills, both written and verbal.

Proven experience in a customer service role, preferably in a fast-paced environment.

Familiarity with operating customer service software/programmes

Good troubleshooting and conflict resolution skills.

Good typing and computer navigation skills.