Transport Helpdesk Operator

This position is based at Transport Head office which is a small positive Team, who strive to pull together to deliver an outstanding service

We are a happy Team who depend on each other to create a fantastic service for our Trust. Working together harmoniously and supporting one another are paramount to our success.

Taking bookings over the phone and by email, relaying these to our dedicated driving Team using the latest in Transport booking systems.

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:
Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?

Then please read on…

Main duties
1. To assist with clerical duties e.g. the filing system within the Transport Services
2. To assist with Transport Administration duties (e.g. Journey Input data, Job quality verification, etc)
3. To provide day to day telephone call/enquiry support, for the Transport Services managerial Staff
4. To operate and best manage the vehicle location system
5. To operate and deliver appropriate GPS information and translating that data to ensure effective transport service provision
6. To issue instruction via ‘palm top technology’ to drivers and other ‘contracted’ transport services
7. To carry our any clerical duties that is appropriate to helpdesk function
8. To have working knowledge of appropriate office equipment
9. To attend all relevant training as may be required. As directed by your line manager
10. To attend meeting
11. To operate and deliver all aspects of the Transport Helpdesk
12. To operate and input all booking requests and allocate the most appropriate to user requirements
13. To undertake any other duties within the broad framework of this job description as may be delegated by Transport Management.