Team Member

Location

Basildon

Business Area:

Cineworld Cinemas

Job type:

Flexible Hours

Job ref:

053976

Published:

16 days ago

• Provide a superior standard of service to our customers by monitoring behaviour, serving pleasantly, promptly, efficiently, managing queues effectively and having appropriate customer service telephone etiquette.

• Guide customers to their seats where necessary; following the correct ticket verification procedure including Unlimited card holders and ensuring every person who enters the cinema has a ticket.

• Liaise with Cinema staff and management where appropriate to ensure the smooth running of the business.

• Respond to verbal customer complaints/queries immediately, where appropriate advising direct appropriate person.

• Be knowledgeable about the cinema i.e. services and facilities.

• Ensure all communication via radios is appropriate, clear and concise and where applicable the cinema code words are used.

• Provide information on performance start and finish times, films synopsis and film classification.

• Be aware of the policy towards film piracy within the cinema.

• Be aware of all film classifications and identification procedure.

• Ensure all lost property is correctly delivered to the appropriate area.

• Monitor and patrol the auditoria’s for piracy, picture & sound quality, temperature, customer disturbance and any H&S issues.

• Work effectively using the correct upselling and suggestive selling techniques.

• Be aware of current marketing promotions and assist as required.

• Sell box office tickets and retail products correctly and follow correct cash handling procedures.

• Assist with stock take as required.

• Ensure all wastage is correctly recorded by following the wastage procedures.

• Keep all retail products stocked sufficiently adhering to First In, First Out (FIFO) process, making sure that there is clean and efficient presentation of all products.