ICT Desktop Support Technician

Full time - 37.5 Hours per week - Permanent Contract

The role of the ICT Desktop Support Technician is to provide second line support, both in person and remotely in both clinical and non-clinical settings.

Extensive knowledge and experience with complex troubleshooting of Windows operating systems is essential for this role. Experience with supporting technologies such as SCCM, Active Directory and DHCP, in a large enterprise infrastructure environment would be beneficial.

You will need to demonstrate good technical knowledge with hardware and software in a busy environment. You will be working within a team on a rota basis but be able to work independently and be comfortable planning your workload in an efficient manner.

You will be working closely with other ICT teams such as Server Infrastructure and Voice & Data, in order to troubleshoot and resolve issues. Additionally, the post holder should have excellent interpersonal skills, as they will be required to speak with all levels of personnel throughout the organisation as well as third party providers.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac