Assistant Lettings Manager

Job Title

Assistant Lettings Manager

Job Summary

We are looking for an Assistant Lettings Manager with a competitive edge, to lead business retention and growth through winning instructions as well as managing our existing portfolio of delightful properties. Lettings experience is a must.

You will report to the Haywards Heath Lettings Manager and dotted-line reporting to the General Manager. This role is supported in Property Management and Administration from Haywards Heath. The objective is profitable growth to support the creation of a local lettings team.

Who are we?

Batcheller Monkhouse is a leading firm of Estate and Letting Agents, Chartered Surveyors and Chartered Town Planners. Our experts provide a diverse range of professional property-related services throughout the South East. We are a progressive and expansive independent business based on traditional values. Our clients enjoy a truly bespoke service provided by our dedicated and highly experienced Partner-led teams. We have four strategically placed offices across Kent and Sussex including Battle, Haywards Heath, Pulborough and Tunbridge Wells.

Salary and package

· Based in our Pulborough office (Stratton House, 57 Lower Street, Pulborough,

RH20 2AZ)

· Permanent position.

· Full time 9am-5.30pm plus 1 in 4 Saturdays 9am-1.30pm.

· 20 days holiday (increasing up to 25 days) plus bank holidays.

· £23,000-£25,000 salary per annum.

· Commission plus profitability bonus

· Life Insurance cover.

· Workplace Pension

· Mileage allowance.

· Training costs agreement up to ARLA Level 3.

Qualifications and skills

· ARLA qualification or working towards qualification.

· Proven track record in property appraisals.

· Thoroughly professional approach.

· Enjoys dealing with people.

· Excellent negotiation skills.

· Can deliver the highest level of customer service.

· Excellent communication skills.

· Team player.

· Ability to gain new instructions and develop new business.

Responsibilities and duties

· Action maintenance requests from tenants in managed properties following consultation with Landlords as necessary.

· Handle calls/emails from and to tenants, landlords and contractors in a timely fashion.

· Complete the feedback loop to ensure all parties informed of situation (including internally as necessary).

· Ensure costs are efficiently managed on behalf of Batcheller Monkhouse Lettings clients.

· To organise and action property maintenance on the property lettings portfolio (for example refurbishment of a bathroom, redecoration, repairing a leaking tap etc.)

· Liaising with tenants, landlords, and contractors to ensure quotes are received for maintenance work, landlords approve quotes, and this work is completed satisfactorily.

· To carry out regular planned property visits in line with the property profile and status.

· To provide a summary report of the visit including items for immediate action, items for long term action and supporting evidence. Make recommendations to the landlord to enhance the property and maintain high yield.

· To attend a pre-Tenancy inspection to ensure a smooth check-in.

· To organise and project manage all remedial work required as a result of the visit. With the landlord, tenant and contractor

· To organise annual gas safety and electrical certificates on all properties where appropriate and agreed with the landlords.

· Keep the property database up to date with all tasks.

· To support the Lettings department and help with other Lettings duties as and when required, such as viewings.

Other requirements

· Must have the permanent right to work in the U.K.

· Clean full driving licence

· Use of a car.

Batcheller Monkhouse reserves the right to close this vacancy early if sufficient applications are received. Early applications are encouraged.

Job Types: Full-time, Permanent

Salary: £23,000.00-£25,000.00 per year

Benefits:

• Referral programme

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Work authorisation:

• United Kingdom (required)

Work Location: In person